American Research Journal of English and Literature

This study aimed to determine the potent communication skills in the workplace as perceived by the employers. A questionnaire was distributed to 64 employer representatives of companies/institutions/ organizations where the students are working or having their practicum/ on-the-job-training (OJT). Results revealed that the top potent communication skills in the workplace are as follows: reading and understanding work instructions and standard operating procedures; reading and comprehending letters and notices, electronic data, and email; reporting factual issues or incidents to the supervisor; demonstrating ability to listen effectively; and completing pertinent office forms, report sheets, tender documentation, work plans and specifications, incident report forms and notes. No significant differences were noted between the perceived communication skills in the workplace according to the type and sector of company/institution/organization where students are working or having their practicum/OJT.